Q & A

Here’s a list of frequently asked questions.

Unlike Adobe Stock, iStock or other stock websites on the market, RailGallery stock library is designed and established only for the Australian rail and transport industry. You will find only local contents that you can trust, plus you are investing in a local business!

All our photos on the stock library are captured in high resolution JPEG, ranging from 18 megapixels to 24 megapixels. Suitable to print on any brochures or flyers, and also up to 4 metres wide and 2.5 metres high banners.

All our stock videos are suitable for broadcast quality presentations.

The dimensions of our footage are as follows:
Aerial footage: Ultra HD 2.7k (2704 x 1524 pixels); and
Stablised footage: Full HD 1080 (1920 x 1080 pixels).

No colour-grading were made to our stock videos. Please contact us should you require editing, colour-grading or any post-production.

Compared to some other libraries on the market, we do not charge a subscription fee or annual fee, and a premium on special items.

We travel around the country to capture the highest quality and ready-to-use rail related photographs and videos. It is cheaper than hiring a photographer to the locations and the photograph or video you see is what you’ll get. There’s no room for error.

We offer various discount packages, so ensure you use one of the promocodes to save you more!

No, you don’t need to create an account to purchase our products.

Just browse through our library, select the images/ footage that you are looking for and add them to cart, continue browsing or checkout. It’s that simple!

Our stock library contains thousands of images and footage but it is only a fraction of what we’ve got. If you cannot find the right one, call us on (02) 6100 8360, or send us your requirements/ subjects to [email protected].

We accept Visa, Mastercard, American Express, Discover cards through PayPal.

Click on “Pay with credit or debit card” once you landed on PayPal’s payment page.

You are not required to have a PayPal account to use this service.

No, you don’t need a PayPal account to pay. It’s an alternative option if you have a PayPal account.

We will send you a generic invoice when your payment has been successfully processed.

However, if you require it for tax purposes, we ask you to send us your name, title, company name, address, phone and email address.

You can send us your details to our email account: [email protected] once you have made your purchase.

Once your payment is successfully processed, we will send you an email with a “We Transfer” link that contains the high resolution photographs or videos within 48 hours (except during Saturdays, Sundays or Public Holidays).

If your organisation cannot access “We Transfer” or you require the contents urgently, please contact us directly on (02) 6100 8360 or email us: [email protected].

No, the buyer is the only one that may use the photograph(s) or video(s) purchased at any time. However, you may forward it to your graphic design or communication agency on behalf of your organisation, solely for your organisation’s marketing and communication purposes. Please refer your licence for terms and conditions of use.

Yes, your organisation may use the photographs(s) or video(s) for its marketing and communication purposes as many times as you desire. Please refer your licence for terms and conditions of use.

It is compulsory to acknowledge the licencing conditions before you checkout from our stock library. You may find a PDF copy of the licence here.

Yes! We can!

Visit our website to see the services we offer and our track-record www.railgallery.com.au.

Give us a call on (02) 6100 8360, or send us an email to [email protected].

We’d love to hear from you!

Once the product(s) and licence are delivered, we do not offer a refund or replacement because you changed your mind. Under the Australian Consumer Law (ACL), the customer is only entitled to choose a refund or replacement for a major problem with a product covered by consumer guarantees.

More questions?

If your questions is not being addressed, please contact us: (02) 6200 8360 or  [email protected]